In episode 165 of The Talkshow John and Guy discuss Balmer’s laughing dismissal of the iPhone and note that he just didn’t get it. Guy noted that Steve Jobs would bash competing products too, but that he seemed to get away with it where Balmer was mocked for his dismissal, and Guy wondered why Jobs got away with it. I think the difference was that Jobs would bash the products, but that he got what they brought to the table, even if he was publicly dismissive of it. I think you can tell the difference in their speech.